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FAQ

We've tried our best to answer your most frequently asked questions. Simply click on any of the questions below to view the answer.

Questions about Membership

  • How do I join the panel?

    It's very easy. Simply fill in your details on our sign-up page. We'll send you a link to the application form so you are able to set up your Account and become a panel member. If you are 16 or younger, ask your parent or guardian to apply on your behalf, and you can take part in the surveys via them.

  • Will it cost me anything to join Research Opinion Poll Panel?

    There are no costs associated with joining the panel and you can leave at any time. However, you'll need an e-mail address to receive invitations to participate in surveys and you'll need to be able to access the internet to complete our online surveys.

  • Can I join the panel if I live outside the UK?

    No, unfortunately this online panel is open only to residents of the UK.

  • If I leave the country, do I need to notify you?

    If you move permanently, please cancel your membership by logging onto the members' area and click on the link Unsubscribe within the My Account section. Note that you should redeem all your outstanding points first, as points are terminated once you cancel your account. We do not ask to be notified if you are going on vacations.

  • What should I do if I want to change my email address?

    To change your email address - from My account click on Change your email address in the left hand column and follow the directions.

  • How can my family and friends join Research Opinion Poll Panel?

    In order to join they can go to the Research Opinion Poll Panel website and click on 'Join Now!' to fill out their registration form.

Questions about Surveys

  • How long does an average survey take to complete?

    The number of questions varies from one survey to another. We try to keep surveys as short as possible, although we have to make sure the results are meaningful. In general a survey should take around 10 to 15 minutes to complete.

  • Why are surveys conducted?

    Surveys are conducted because businesses, governments, public bodies, and similar organisations are interested in the views and attitudes of the people who use their products and services. The more they know about what customers and citizens think, the easier it is for them to improve and adapt what they supply.

  • Can you mail the surveys to me or conduct them over the phone?

    Unfortunately there is no other way to take part in these online surveys, you need to complete them over the Internet.

  • How often will I be asked to take surveys?

    We send out survey invitations on a regular basis, but cannot say who or when you might receive invitations. This is because each survey is customised and based around the research goals for each individual client. Depending on your Account, we may ask you to complete surveys more or less often. For this reason, we ask you to keep your Account as up to date as possible. Please note some firewalls may prevent delivery of our survey invitations.

Questions about Privacy

  • If I join Research Opinion Poll Panel, will I receive e-mails advertising other products and services?

    No. We don't sell the personal information of our panellists and we'll never try to sell you a product or service.

  • Why do you need my personal information?

    Generally, personal information is used: (i) to communicate with you regarding your Account and survey participation; (ii) to tailor survey opportunities to you; (iii) to comply with legal obligations, including, without limitation, complying with taxation requirements; (iv) to administer and manage our incentive programmes and fulfill your requests for incentives; (v) to facilitate your entry into our prize draw and communicate with you regarding prize draw entries; and (vi) to update our records.

  • Why did I get an e-mail with a link to join Research Opinion Poll Panel if I didn't apply myself?

    It is possible that someone made a typing error and accidentally submitted your e-mail address while asking to join Research Opinion Poll Panel. It's also possible that someone has used your e-mail address without your permission. If you don't want to join, simply ignore the e-mail and the reminder that will be sent. Your details won't be included on our records and you'll not be contacted again.

  • Who can I talk to if I have any privacy concerns?

    Contact information is provided in our Privacy Policy, which is linked from the bottom of the pages on the Research Opinion Poll Panel website.

Questions about Rewards

  • How can I earn a Quarterly Cash Prize Draw entry?

    All panellists receive an automatic entry every time they take part in a survey - even if you receive a message to say that you are not suitable for a particular survey, that the survey is now full, or if you update your Account upon request.

  • What are the prizes in the quarterly prize draw?

    For details on the Survey Sampling International, LLC Prize Draw, see the Prize Draw Official Rules.

  • How old do I have to be to participate?

    Eligibility for the quarterly prize draw is limited to those individuals satisfying the eligibility requirements set forth in the Prize Draw Official Rules.

  • How will I know if I am the quarterly prize draw winner?

    The drawing will be held according to the schedule and rules set forth in the Prize Draw Official Rules. The winner will be notified either by email, telephone, or registered mail after the date of the random drawing.